Complaints

At Blueberry, we are committed to providing the best possible service.

We recognise that there may be occasions when we fall short of your expectations.

If you are ever dissatisfied, we encourage you to tell us right away. Addressing complaints is an important opportunity for us to learn and improve.

We aim to resolve your complaint quickly and efficiently.

We want to:

Facilitate the submission of your complaint
Conduct a comprehensive investigation
Ensure your complaint receives detailed attention
Present a complete summary of our actions
Confirm your satisfaction with the fairness of our response

We know complaining can be stressful, so you can complain in any way you prefer. A staff member trained in handling complaints will assist you.

Contact information

FAO Compliance & Operations Director
Suite A, 5A Widcombe Street
Poundbury, Dorchester, Dorset, DT1 3BS.
01305 753 634 | info@blueberrywealth.co.uk

Find out more information

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY DEBT SECURED UPON IT.

Our Terms

Our charges are based on the complexity of your individual circumstances. We will provide you with a free initial consultation and we will always explain what you will be charged before you decide to proceed with an application.

As we offer a personalised service our fees can vary but they are only charged to you once we have undertaken the agreed work. We are a credit broker, not a lender.

Typically we charge an application fee of £295, however, this fee is only charged once your mortgage has been agreed in principle with the recommended lender.

Once your mortgage offer is issued we charge a broker fee of £495. If your circumstances are more complex, we may charge a higher fee. Our maximum fee is 2% of the loan value. We may earn a commission from the lender; this amount varies between lenders.

These fees apply to regulated mortgages. Certain mortgages, primarily most buy to let and commercial mortgages, are not regulated. Fees for non-regulated mortgages can vary depending on your requirements and circumstances.

Blueberry Mortgages is a trading style of Blueberry Wealth Limited, which is authorised and regulated by the Financial Conduct Authority, our FCA registration number is 626661. Blueberry Wealth Limited is registered at Companies House, our company number is 08722345, our registered office address is 5A Widcombe Street, Poundbury, Dorchester, DT1 3BS. The Financial Conduct Authority does not regulate some investment mortgage contracts. Calls may be recorded for training and compliance purposes. ICO registration ZA081458.

Blueberry Wealth Limited is an authorised credit broker and not a lender. We work with an unrestricted number of Lenders. We will receive commission from lenders. Different lenders pay differing amounts depending on their commission models. For transparency, we work with the following commission models: fixed fee, fixed rate of commission, percentage of the amount you borrow and rate for risk (this is based on the risk profile of the business) amend with the applicable/ appropriate commission models. Further details of the commission model, calculation and amount will be disclosed to you throughout your customer journey.

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